Members

Account Management: Business Profile and Company Settings

• How do I fill in my address and why do you need it?
• How can I switch between my business and personal account?
• Where can I manage team accounts?
• How do I grant administrator access?
• Where do I adjust my company settings?
• How can I update my profile?

See all 7 articles

Account Management: Payments and Tax Claims

• Is there a refund policy?
• Is the membership tax deductible?
• There is an error in my billing, what should I do?
• Where can I find my payment history?

Account Management: Miscellaneous

• I forgot my password, what do I do?
• What happens to my giving history if I am deactivated?
• How can I reactivate my account?
• Can I transfer my membership to another business later?
• I have multiple businesses. Will I need to register my 2nd business to use B1G1's resources?

Giving Management

• Can I donate my products to a project?
• How do I favorite projects?
• Some projects are more costly for less number of impacts. Shouldn't I just give to a project that costs less for the same number of impacts?
• How do I automate my Giving Stories?
• How do I automate my Giving Stories via APIs?
• How do I automate my Giving Stories via Zapier?

See all 10 articles

Using B1G1 Resources

• How do I involve my team in our business giving?
• How do I create a impact page?

Project List

• Where can I find the project list?
• How do I use filters?
• The project I was giving to is no longer available on B1G1, why?

Project Updates

• Where can I find project updates?
• How often do we receive project updates?

Giving Stories

• What is a Giving Story?
• What are Monthly Giving Stories?
• How do I edit my Giving Stories?
• How do I give using a Giving Story?
• How can I embed Giving Stories on to my own website?
• Why do some B1G1 projects get paused and what's the impact of it?

Giving Campaigns

• How do I embed Giving Campaigns on to my own website?
• How do I share my campaign on Social Media?
• Who can give to my campaign?
• How do I create my own Giving Campaign?
• What is a Giving Campaign?
• Can I create multiple Giving Campaigns?

Giving Widgets

• [System Transition Guide] How do I update my B1G1 widgets?
• What are the types of giving widgets?
• Where can I find the widgets?
• How do I customise widgets?
• How are my Sustainable Development Goal (SDG) widget impacts calculated?
• How do I embed widgets on my website?

See all 9 articles

Gratitude Certificates

• How do I print Gratitude Certificates?
• How do I edit the Gratitude Certificates?
• What are Gratitude Certificates?
• How many gratitude certificates can I create?

Media Kit

• How do I use the B1G1 logos?
• What is in the media kit?

Inviting Others: Resources

• How do I involve my community in giving?
• How do I invite others to B1G1?
• Where can I find resources to spread the word about B1G1?

Inviting Others: Team

• How do I include my team in the giving?
• How do I invite my team members to have their own account?

Inviting Others: Non-Business Networks

• How can I involve my community if they're not a part of B1G1?

Leveraged Giving

• What is leveraged giving?
• Where can I find my leveraged giving?
• How can I increase my leveraged giving?

Community: Events

• What type of events does B1G1 host?
• Where can I find upcoming events?
• Can I register my event with B1G1?
• How can I get B1G1 involved in my event?

Community: Online

• What type of online events does B1G1 host?
• Where can I find upcoming online events?
• How can I connect with the B1G1 community online?
• How can I join the B1G1 Facebook group?

Community: Study Tour

• What are study tours?

Help

• Why does B1G1 have a new look?
• My Giving Cart won't check out - what can I do?