Members

Account Management: Business Profile and Company Settings

• Where do I adjust my company settings?
• How can I switch between my business and personal account?
• How can I update my profile?
• Where can I manage team accounts?
• How do I grant administrator access?
• How do I adjust my notification settings?

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Account Management: Payments and Tax Claims

• Can I claim tax deductions?
• Is there a refund policy?
• Is the membership tax deductible?
• There is an error in my billing, what should I do?
• Where can I find my payment history?
• How do I generate a tax claim statement?

Account Management: Miscellaneous

• I forgot my password, what do I do?
• How can I upgrade my membership?
• Can I transfer my membership to another business later?
• I have multiple businesses. Will I need to register my 2nd business to use B1G1's resources?
• What happens to my giving history if I am downgraded?

Giving Management

• Can I donate my products to a project?
• Some projects are more costly for less number of impacts. Shouldn't I just give to a project that costs less for the same number of impacts?
• (BETA) How do I automate my Giving Stories?
• (BETA) How do I automate my Giving Stories via APIs?
• (BETA) How do I automate my Giving Stories via Zapier?
• How do I choose which projects to give to?

See all 10 articles

Using B1G1 Resources

• How do I create a giving page?
• How do I involve my team in our business giving?

Project List

• Where can I find the project list?
• How do I use filters?
• The project I was giving to is no longer available on B1G1, why?

Project Updates

• Where can I find project updates?
• How often do we receive project updates?

Giving Stories

• What is a Giving Story?
• How do I give using a Giving Story?
• How can I embed Giving Stories on to my own website?

Giving Campaigns

• What is a Giving Campaign?
• How do I create my own Giving Campaign?
• Can I create multiple Giving Campaigns?
• Who can give to my campaign?
• How do I share my campaign on Social Media?
• How do I embed Giving Campaigns on to my own website?

Giving Widgets

• What are the types of giving widgets?
• Where can I find the widgets?
• How do I embed widgets?
• How do I customise widgets?

Gratitude Certificates

• What are gratitude certificates?
• How many gratitude certificates can I create?
• How do I create a gratitude certificate for emails?
• How do I print gratitude certificates?
• How do I edit the gratitude certificates?

Media Kit

• What is in the media kit?
• Where can I find B1G1 logos?
• How do I use the B1G1 logos?

Inviting Others: Resources

• How do I invite others to B1G1?
• How do I involve my community in giving?
• Where can I find resources to spread the word about B1G1?

Inviting Others: Team

• How do I invite my team members to have their own account?

Inviting Others: Non-Business Networks

• How can I involve my community if they're not a part of B1G1?

Leveraged Giving

• What is leveraged giving?
• Where can I find my leveraged giving?
• How can I increase my leveraged giving?

Community: Events

• What type of events does B1G1 host?
• Where can I find upcoming events?
• Can I register my event with B1G1?
• How can I get B1G1 involved in my event?

Community: Online

• What type of online events does B1G1 host?
• Where can I find upcoming online events?
• How can I connect with the B1G1 community online?
• How can I join the B1G1 Facebook group?

Community: Study Tour

• What are study tours?

Help

• My Giving Cart won't check out - what can I do?
• I have a question that isn't covered here. Can I speak with someone?