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General
Members
Worthy Causes
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About B1G1: Business For Good
- What is the story behind B1G1?
- What resources are available to B1G1 members?
- What is B1G1?
- What makes B1G1 different from other giving initiatives?
- How many businesses are there currently in B1G1?
- How many projects can I support?
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About B1G1 Membership: Costs & Pricing
- How much does it cost to join B1G1?
- I do not have a Stripe account, are there other ways to pay?
- Why does B1G1 use USD?
- Is the membership fee separate from my donations?
- What are the prices in my local currency?
- Can I pay monthly instead of annually?
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About B1G1 Membership: Program
- How do I sign up to become a B1G1 member?
- What are the requirements to become a B1G1 member?
- I do not own a business, can I still join and give?
- What kind of businesses are suitable for B1G1?
- My business does not involve regular sales. How will I use B1G1?
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About B1G1 Membership: Tools and Resources
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About Charitable Projects (Worthy Causes)
- Can I volunteer my time and expertise to the projects?
- What are Worthy Causes and how are they selected?
- What kind of charitable projects can I support through B1G1?
- How does the money go from B1G1 to the Worthy Cause Partners?
- How do I know that 100% of what I give really goes to the projects?
- Can we support our own charity partner?
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Giving Through B1G1
- What is the Carbon Offset Bundle?
- How does the giving actually happen?
- Is giving through B1G1 tax deductible?
- Can I track the impact of my giving?
- I don't need to use the platform, can I just do a once-off contribution?
- Can my giving be automated?
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Help
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Account Management: Business Profile and Company Settings
- How do I fill in my address and why do you need it?
- How can I switch between my business and personal account?
- Where can I manage team accounts?
- How do I grant administrator access?
- Where do I adjust my company settings?
- How can I update my profile?
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Account Management: Payments and Tax Claims
- Is there a refund policy?
- Is the membership tax deductible?
- There is an error in my billing, what should I do?
- Where can I find my payment history?
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Account Management: Miscellaneous
- I forgot my password, what do I do?
- What happens to my giving history if I am deactivated?
- How can I reactivate my account?
- Can I transfer my membership to another business later?
- I have multiple businesses. Will I need to register my 2nd business to use B1G1's resources?
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Giving Management
- [System Transition Guide] Help! I can't access my Giving Stories or the Giving Cart.
- [System Transition Guide] I have Giving Goals set for 2021. What should I do?
- Can I donate my products to a project?
- How do I favorite projects?
- Some projects are more costly for less number of impacts. Shouldn't I just give to a project that costs less for the same number of impacts?
- (BETA) How do I automate my Giving Stories?
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Using B1G1 Resources
- [System Transition Guide] I am directing my clients to my B1G1 business profile page. What should I do?
- How do I involve my team in our business giving?
- How do I create a giving page?
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Project List
- Where can I find the project list?
- How do I use filters?
- The project I was giving to is no longer available on B1G1, why?
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Project Updates
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Giving Stories
- What is a Giving Story?
- What are Monthly Giving Stories?
- How do I edit my Giving Stories?
- How do I give using a Giving Story?
- How can I embed Giving Stories on to my own website?
- Why do some B1G1 projects get paused and what's the impact of it?
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Giving Campaigns
- How do I embed Giving Campaigns on to my own website?
- How do I share my campaign on Social Media?
- Who can give to my campaign?
- How do I create my own Giving Campaign?
- What is a Giving Campaign?
- Can I create multiple Giving Campaigns?
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Giving Widgets
- [System Transition Guide] Help! I can't access my widgets or anything in the Share menu.
- [System Transition Guide] How do I update my B1G1 widgets?
- How are my Sustainable Development Goal (SDG) widget impacts calculated?
- How do I customise widgets?
- What are the types of giving widgets?
- Where can I find the widgets?
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Gratitude Certificates
- [System Transition Guide] I still want to send Gratitude Certificates by email. What should I do?
- How do I print Gratitude Certificates?
- How do I edit the Gratitude Certificates?
- What are Gratitude Certificates?
- How many gratitude certificates can I create?
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Media Kit
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Inviting Others: Resources
- How do I involve my community in giving?
- How do I invite others to B1G1?
- Where can I find resources to spread the word about B1G1?
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Inviting Others: Team
- How do I include my team in the giving?
- How do I include my team in the giving?
- How do I invite my team members to have their own account?
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Inviting Others: Non-Business Networks
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Leveraged Giving
- What is leveraged giving?
- Where can I find my leveraged giving?
- How can I increase my leveraged giving?
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Community: Events
- What type of events does B1G1 host?
- Where can I find upcoming events?
- Can I register my event with B1G1?
- How can I get B1G1 involved in my event?
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Community: Online
- [System Transition Guide] I want to search for and connect with other B1G1 businesses in my country or industry. What should I do?
- What type of online events does B1G1 host?
- Where can I find upcoming online events?
- How can I connect with the B1G1 community online?
- How can I join the B1G1 Facebook group?
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Community: Study Tour
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Help
- Why does B1G1 have a new look?
- My Giving Cart won't check out - what can I do?
- I have a question that isn't covered here. Can I speak with someone?
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General Worthy Cause Queries
- What is the B1G1 Worthy Cause Program?
- What are the benefits of being a B1G1 Worthy Cause partner?
- Does it cost me anything to be a part of the B1G1 Worthy Cause Program?
- How is B1G1 kept sustainable?
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B1G1 Worthy Cause Application
- How do I apply for the B1G1 Worthy Cause Program?
- How long does it take to apply for the B1G1 Worthy Cause Program?
- What requirements do we need to fulfil to be part of the B1G1 Worthy Cause Program?
- What documents do I need to prepare to apply for the B1G1 Worthy Cause Program?
- I do not have audited financial statements, can I still apply for the B1G1 Worthy Cause Program?
- The application page is not working for me, how else can I send my documents over?
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B1G1 Worthy Cause Review
- What do we need to do to remain part of the B1G1 Worthy Cause Program?
- Can I get help with the project descriptions?
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B1G1 Worthy Cause Projects
- What types of projects can I list?
- What projects are more popular?
- What types of projects are discouraged?
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Communication
- What is the expected communication standard for the B1G1 Worthy Cause Program?
- Will I be able to communicate directly with donors?
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Remittance
- How is money remitted?
- Can we track funds donated to our projects via B1G1?
- How quickly will we (Worthy Causes) receive funds?
- Can I use the funds I received for any projects?
- Why is the remittance in USD?
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Miscellaneous
- As a B1G1 Worthy Cause, what reports will I receive?
- I have a question that isn't covered here. Can I speak with someone?
OTHER WAYS TO GET HELP
Write to the B1G1 Team
Drop us a note and we'll get back to you within 48 hours on working days.
Ask the B1G1 Community
If you're a member, you can also reach out to our generous members around the world through the private Facebook group.